← For credit unions

Basic (free) & up

Review Management

Respond to member reviews and build the reputation that sets credit unions apart.

findmycu.com/cu/your-credit-union
★★★★★Maria G.
“Switched last year and never looked back — lower fees and real people who answer the phone.”
Response from Your Credit Union
Thank you, Maria! We're so glad you're part of the family. 💙

Reviews are how prospective members decide who to trust. Review Management lets you respond publicly, show you're listening, and turn member goodwill into a competitive edge.

Respond publicly

Reply to any review right from the portal. A thoughtful response to feedback — good or bad — tells prospective members you care.

Build reputation over time

Your rating and responses appear on your profile and in search, compounding into the people-first reputation banks can't match.

What's included

  • Read all member reviews in one place
  • Public responses to any review
  • Rating shown on your profile and in search
  • Included free with Basic

Frequently asked

Can I respond to negative reviews?

Yes. You can publicly respond to any review — a professional reply to criticism often reassures prospective members more than a wall of five stars.

Are reviews moderated?

Yes. Reviews go through platform moderation, and you can flag anything that violates the guidelines.

Explore more features

Ready to grow your membership?

Claim your listing free, then turn on Review Management whenever you're ready.